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Terms & Conditions

TERMS AND CONDITIONS

The Will Hope Love website and services are made available to you in accordance with the following Terms of Use & Service (TOS). By visiting www.willhopelove.com or www.willhopelove.com.au you are accepting and consenting to these TOS.

We may modify the TOS from time to time, and your continued use of this site following such changes shall signify your agreement to be bound by the modified TOS.

In particular, we draw your attention to our policies relating to the terms of purchase as outlined in this TOS and our Privacy Policy. If you are under 18, you must let your parent or guardian know about our Will Hope Love Privacy Policy before you register to use this site or the site's services.

Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the site.

REGISTRATION

To use some of the services or features made available to you on this site, you will need to register. We may change our registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address sheneice@intermoda.com.au. You may also want to view our Privacy Policy.

 

ELIGIBILITY OF PURCHASE

The purchase of Will Hope Love merchandise is strictly limited to parties who can lawfully enter into and form contracts on the Site.

In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

The Site is available only to individuals and others who meet the Will Hope Love terms of eligibility, who have been issued a valid credit card by a bank acceptable to Will Hope Love, whose applications are acceptable to Will Hope Love and who have authorised Will Hope Love to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Purchases made on the site are for personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Will Hope Love reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Moreover, by making an offer to purchase merchandise, you expressly authorise us to perform credit checks and, where Will Hope Love feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time.

ORDERS

All orders are subject to availability. Products for sale are in stock and available for dispatch from our online store. Will Hope Love strives to fulfil all orders, however in the case an order cannot be fulfilled you will be notified within 48 hours.

When you place a Will Hope Love order you enter into a sales contact, if you wish to cancel you are liable for any shipping and handling charges incurred by Will Hope Love. The completion of the contract between you and Will Hope Love is finalised once we despatch the goods to you.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PRIVACY POLICY

We at Will Hope Love value your right to privacy. We have developed Privacy Procedures for the collection and storage of personal information that comply with Privacy Legislation in Australia.

The information collected is protected from unauthorised access, loss, misuse, disclosure or alteration. We do not provide or sell personal information to other organisations.

We take care to ensure that the personal information you give us on our website is protected.

You may be able to access external websites by clicking on links we have provided. These websites are not subject to our privacy standards, policies and procedures. You will need to contact or review these websites directly to ascertain their privacy standards, policies and procedures.

If you have any questions regarding our Privacy Procedures, please contact us either by email vanessa@intermoda.com.au or call us on +61 2 9369 5049.

We are committed to employing ethical business practices and acting with integrity towards our customers.

CUSTOMER PROFILES

When you submit your personal information using the Sign Up Form, all information is retained solely for our internal records. Where customers agree to being contacted, this information is utilised to send relevant information, and to assist our understanding of our customers’ preferences and product requirements.

WEBSITE

When you visit the Will Hope Love website, information is collected relating to some aspects of your visit. This information cannot be used to identify an individual and is used only to provide us with an understanding of how users interact with the website. This information includes web pages viewed; the amount of time spent viewing the site; the type of browser; a visitor’s country of origin.
Changes to this Privacy Policy

We reserve the right to change our Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on our site so users are always aware of what information we collect from them, how we use it, and under what circumstances.

If at any point we decide that we wish to use personally identifiable information collected from our users in a manner that differs from that stated at the time this information was collected, we will notify users by way of an email. Users will have a choice whether or not to consent to our using their personal information in accordance with our updated privacy policy.

PAYMENT

Prices shown on the site are in AUD$ and are inclusive of GST.

All prices and offers remain valid as advertised from time to time. The AUD$ price of a product displayed on the website at the time the order is accepted will be honoured.

Will Hope Love Payment can be made by Visa, Mastercard, Paypal or Afterpay. Payment will be debited and cleared from your account upon receipt of your order by Will Hope Love. You confirm that the account that is being used is yours. All account holders are subject to validation checks and authorisation by the account issuer.

If the issuer of your payment refuses to authorise payment to Will Hope Love, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our site is as secure as we can make it. All transactions on this site are processed using SecurePay's Payment Servers, a secure online payment gateway that encrypts your account (card) details in a secure host environment.

To help ensure that your shopping experience is safe, simple and secure Will Hope Love customers account information is never openly stored within the SecurePay System.

Transaction data is stored with a truncated PAN-- an abbreviated version of the credit card number --so that merchants can still distinguish transactions, while account (card) details are never stored.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

AFTERPAY

Afterpay is a service that allows flexible payment plans for online purchases. Shop the pieces you want now and pay it off in four equal payments over 8 weeks.

To use Afterpay you must:

- Have an Australian residential address
- Pay with a credit or debit card
- Be over 18 years old

Using Afterpay for the 1st time
- Add garments to your shopping bag to the maximum of $1000
- Choose Afterpay as your payment method at checkout
- You will be prompted to create an Afterpay Account and confirm and pay the first of four instalments up front

Additional Information:

  • Funds for the first payment made using Afterpay must be available on your credit or debit card at the time of checkout. (First payment will not occur until 14 days after checking out.)
  • If you wish to return your purchase partially or in full please adhere to our online returns and exchanges process. Should your order be eligible for a return your initial payment will be refunded and the remainder (3 payments) will be cancelled at no charge.
  • If you fail to make a payment you will be charged a late fee of $7 by Afterpay which is non-refundable. Further each week you fail to pay after the initial $7 late fee an incremental $10 late fee will apply for each week the payment is overdue.
  • All sale items purchased on AfterPay will be store credited or exchanged as per our Shipping + Returns policy. Therefore the payments will continue as per schedule and a store credit will be emailed to you.

If you are unsure or have further questions please visit Afterpay Website 

INSURANCE AND DELIVERY

Will Hope Love insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Will Hope Love and transfer of responsibility in the same way.

SHIPPING

FREE STANDARD POSTAGE Australia wide delivery for member orders over $299!

Australian Deliveries

You will receive a shipping confirmation email as soon as your order leaves Will Hope Love.

  • Standard shipping is a flat rate of $9.95 
  • Express shipping is a flat rate of $12.00
  • All orders over $299 within Australia will receive free standard shipping
  • Standard shipping please allow 4-6 working days to receive your delivery.
  • Express shipping please allow 2-5 working days to receive your delivery.
  • Credit Notes do not cover your shipping cost unless your order is over $299

To guarantee delivery it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am - 5pm. All orders are delivered via registered courier and will require a signature, unless you provide authority to leave during checkout. If your address is unattended at the time of delivery your order, and you have not provided authority to leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender.

Please note that during busy promotional and sale periods some order dispatches may be delayed due to the additional volume.

  • We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.  

 

International Deliveries

Will Hope Love happily ship to most international destinations.

For delivery international shipping the following applies;

  • Orders to New Zealand are charged at a flat rate of $49.95
  • Orders are shipped from Sydney, Australia
  • Please allow up to 14 days to receive your order
  • To guarantee delivery it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am - 5pm. If there is no one at the delivery address your order placed in a safe place outside your address unless specified otherwise.
  • We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number
  • Please feel free to contact us if you have any international shipping queries.

Will Hope Love may in certain cases contact you to provide validation of shipping address and your credit card details.

 

TRACKING YOUR ORDER

You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. All orders are delivered via registered courier and will require a signature, unless you provide authority to leave during checkout. If your address is unattended at the time of delivery your order, and you have not provided authority to leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender. This information will be indicated via your tracking number on the courier website.

Please note that during busy promotional and sale periods some order dispatches may be delayed due to the additional volume.

Returns & Exchanges

We at Will Hope Love hope that you love your new purchase. If not, we will happily accept your return for store credit or a refund subject to the conditions below:

Your item(s) can be returned within 14 days of receipt, provided they are unused, with all tags attached and in their original condition.

Sale items can be returned for store credit but are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, it can still be returned for a refund unless specified under the terms of the promotion. Items purchased with an online store credit can be returned for store credit or exchange only, including full-priced items.

Please note:

An online store credit expires six months from the date of issue

Refunds will be returned to you in the manner you paid for the item (debit or credit card, Afterpay, PayPal and online store credit)

Please allow 5-7 days for your refund or exchange to be processed

Shipping and handling charges are not refundable.

We will offer one free shipping exchange on each order.


RETURNS HOW-TO:

  1. Complete the RETURN FORM included with your order and securely repackage your merchandise. Be sure to cover or remove any original mailing address label or carrier barcodes from package.
  2. Send your return package to:
    Will Hope Love
    PO BOX 3153,
    Bellevue Hill NSW 2023
    AUSTRALIA
  3. Ship your package using a trackable, insured shipping method. We cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  4. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed. Refunds will be credited against your original method of payment, excluding delivery charges which are not refundable.

If you have any questions, please contact us.

LATE RETURNS
Items should be returned within 14 days of the receipt date. Returns outside these timeframes may be accepted at the discretion of Will Hope Love and may only be refunded as an online credit.

 

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights relating to the Content as herein described in this Site, shall remain at all times vested in Will Hope Love. All such Content displayed on this Site is protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Will Hope Love. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties.

CONTENT

In addition to the Intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Will Hope Love tries to ensure that the information on this site is accurate and complete.

Will Hope Love does not warrant that the functional aspects of the Web Site or Will Hope Love Content will be error free or that this Web Site, Will Hope Love content or the server that makes it available are free of viruses or other harmful components. If your use of this Web Site, or Will Hope Love Content results in the need for servicing or replacing property, material, equipment or data, Will Hope Love is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to you "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.

Will Hope Love reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that Will Hope Love is not liable to you or any third party for any such withdrawal.

NO COMMERCIAL USE

This site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

YOUR ACTIVITY

You use this site at your sole risk. You agree that you will be personally responsible for your use of this site and for all of your communication and activity on this site. We reserve the right to deny you access to this site, or any part of this site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this site on a temporary or permanent basis and any decision to do so is final.

THIRD PARTY

We may include hyperlinks on this Site to other websites or resources operated by parties other than Will Hope Love, including advertisers. Will Hope Love has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

GENERAL INFORMATION

While Will Hope Love will use reasonable endeavours to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

You agree that, except for death and personal injury arising from our negligence, We will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the TOS.

Nothing in these TOS shall limit your rights as a consumer under Australian law.

GOVERNING LAW

The TOS together with all our policies and procedures will be governed by and construed in accordance with Australian law and you irrevocably submit to the exclusive jurisdiction of the courts of Australia.