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Shipping & returns

SHIPPING

FREE STANDARD POSTAGE Australia wide delivery for member orders over $299!

Australian Deliveries

You will receive a shipping confirmation email as soon as your order leaves Will Hope Love.

  • Standard shipping is a flat rate of $9.95 
  • Express shipping is a flat rate of $12.00
  • All orders over $299 within Australia will receive free standard shipping
  • Standard shipping please allow 4-6 working days to receive your delivery.
  • Express shipping please allow 2-5 working days to receive your delivery.
  • Credit Notes do not cover your shipping cost unless your order is over $299

To guarantee delivery it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am - 5pm. All orders are delivered via registered courier and will require a signature unless you provide authority to leave during checkout. If your address is unattended at the time of delivery your order, and you have not provided authority to leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender.

Please note that during busy promotional and sale periods some order dispatches may be delayed due to the additional volume.

  • We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.  

 

International Deliveries

Will Hope Love happily ship to most international destinations.

For delivery international shipping the following applies;

  • Orders to New Zealand are charged at a flat rate of $49.95
  • Orders are shipped from Sydney, Australia
  • Please allow up to 14 days to receive your order
  • To guarantee delivery it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am - 5pm. If there is no one at the delivery address your order placed in a safe place outside your address unless specified otherwise.
  • We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number
  • Duties and taxes will be charged to the receiver upon delivery.
  • Please feel free to contact us if you have any international shipping queries.

Will Hope Love may in certain cases contact you to provide validation of shipping address and your credit card details.

 

TRACKING YOUR ORDER

You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. All orders are delivered via registered courier and will require a signature, unless you provide authority to leave during checkout. If your address is unattended at the time of delivery your order, and you have not provided authority to leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender. This information will be indicated via your tracking number on the courier website.

Please note that during busy promotional and sale periods some order dispatches may be delayed due to the additional volume.

 

Returns & Exchanges

We at Will Hope Love hope that you love your new purchase. If not, we will happily accept your return for store credit or a refund subject to the conditions below:

Your item(s) can be returned within 14 days of receipt, provided they are unused, with all tags attached and in their original condition.

Sale items can be returned for store credit but are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, it can still be returned for a refund unless specified under the terms of the promotion. Items purchased with an online store credit can be returned for store credit or exchange only, including full-priced items.

Please note:

An online store credit expires six months from the date of issue

Refunds will be returned to you in the manner you paid for the item (debit or credit card, Afterpay, PayPal and online store credit)

Please allow 5-7 days for your refund or exchange to be processed

Shipping and handling charges are not refundable.

We will offer one free shipping exchange on each order- on exchange orders shipped within Australia only.

International exchange shipping charges will need to be paid by the customer before the exchange item(s) are dispatched from our warehouse.


RETURNS HOW-TO:

  1. Complete the RETURN FORM included with your order and securely repackage your merchandise. Be sure to cover or remove any original mailing address label or carrier barcodes from package.
  2. Send your return package to:
    Will Hope Love
    PO BOX 3153,
    Bellevue Hill NSW 2023
    AUSTRALIA
  3. Ship your package using a trackable, insured shipping method. We cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  4. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed. Refunds will be credited against your original method of payment, excluding delivery charges which are not refundable.

If you have any questions, please contact us.

LATE RETURNS
Items should be returned within 14 days of the receipt date. Returns outside these timeframes may be accepted at the discretion of Will Hope Love and may only be refunded as an online credit.